Hello Health Blog

Telemedicine Improves Patient Access and Satisfaction

Posted by Barry Holleman on Fri, May 09, 2014 @ 10:34 AM

I heard an interesting story this week on National Public Radio about the ways North Carolina is dealing with an alarming lack of available psychiatrists for patients in rural areas. This comes at a time where ER visits for mental health reasons are increasing. North Carolina has responded by increasing the use of telehealth technology, namely videoconferencing, for psychiatric patient consultations in areas without psychiatrists, and finding that the program is working well. While the details of this story are a little outside our Hello Health wheelhouse, I was still happy to hear that video visits are being so widely appreciated for their many benefits.

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Topics: patient engagement, Telemedicine, Psychiatry

Read the Signs: It's time for a New EHR

Posted by Patrick Stevenson on Tue, Apr 29, 2014 @ 04:35 PM

As many of you might have noticed in the news lately, there has been a lot of talk about physicians and their satisfaction with electronic health records (EHRs). Numerous articles and surveys pop up every day discussing the overall happiness level of practices and providers who have implemented an EHR in their office. Obviously, it’s a rich topic. In fact, I recently came across a blog post about the “7 signs it’s time to switch EHRs.” http://www.physicianspractice.com/blog/seven-signs-its-time-switch-ehrs. I think those are great points, and I want to explain why Hello Health might be your best option if you are switching. And, if you don’t currently have an EHR, this might help you make the right decision the first time.

Hello_Health_s-7-Timely_Wins
 

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Topics: EHR, EMR, Electronic health record, EHR vendor selection, free EHR, free EMR, electronic medical record, electronic health record implementation, free, cloud-based EHRs

Accountable Care and Independent Practice: Can they Coexist?

Posted by Jennifer McDuffee on Wed, Apr 02, 2014 @ 11:29 AM

It’s happening right before our eyes. The health care system is transitioning away from volume-based care and reimbursement in favor of payment models that emphasize outcomes and cost. Accountable Care Organizations (ACOs) are a good example of a construct that supports the emerging fee-for-value methodology. With no formal definition, there are many different types of organizations that could be considered an ACO, but the category may be best defined as a group that promotes coordination between payers, providers and patients to improve outcomes within the patient population.

Is there room for the independent medical practice in the ACO model? Hello Health explored this question in March 2013 in our independent medical practice videocast series.

One year later, we’re revisiting the issue with a subject matter expert from Software Advice.

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Topics: independent medical practice, videocast, ACOs, accountable care organizations

Beyond the In Office Visit: The Benefits of Patient Portals

Posted by Nat Findlay on Wed, Mar 19, 2014 @ 10:46 AM

Do you remember the last time you used a phone book? I mean the actual printed phone book supplied by the phone company. And when I say “phone company” I mean the one that provides hardwired telephone service to your home, not the company that sells the device you keep at hand all day every day; the one that’s so much more than a “telephone,” the one that provides immediate access to anything you might need to know, directions to anywhere you might want to go, and any item you might want to purchase.

It’s probably been quite a while since you let your fingers do the walking the old-fashioned way. It’s not just that technology has changed. We’ve changed. And, by far, the biggest changes that have occurred have to do with our expectations around access and connection. If you’re even moderately Internet savvy, you probably find it annoying if, say, you can’t pay a bill online, or if your favorite store won’t let you return an item the way you bought it. “Why can’t this just be EASY?” consumers lament. Now, have we really become so spoiled and impatient that we can’t do something the old-fashioned way? No. We just expect these things to be efficient these days, because we know they can be. We’ve been using communication technology to make all sorts of experiences steadily more efficient for years. And, anyway, I’d argue that what people – especially patients – want isn’t all that “new-fashioned,” but is, in fact, the opposite. They expect to feel less like a faceless number in a bloated system and have more personalized interactions.

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Topics: patient engagement, EHR, patient portal, Telemedicine

Free EHRs: Where Does the Data Go?

Posted by Nat Findlay on Tue, Feb 11, 2014 @ 09:51 AM

Nat_Findlay-CEO-Hello_HealthA number of myths have been circulated this past year about cloud-based EHR (electronic health records) systems — especially free cloud-based systems like Hello Health’s. Supposedly, there are hidden costs involved. And, it’s been claimed, these systems may have conflict-of-interest ties to the data that they disseminate.

It is claimed that physicians using free systems ask their patients to pay a fee to get special, preferred-access “concierge model” services from them that allegedly are unavailable to patients who don’t pay such fees. Because the systems are free for participating physicians, the implication is that this is a disreputable arrangement.

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Topics: health information technology, Electronic health record, free, cloud-based EHRs, big data in health care

Hello Health and HIT: Looking back, looking forward

Posted by Barry Holleman on Tue, Jan 07, 2014 @ 02:59 PM

What a year 2013 turned out to be! The Hello Health development team released EIGHT platform updates over the course of the year, each in response to the feedback and needs of our customers. Hello Health’s interactive relationship with our users makes it possible for us to achieve this continuous improvement. It’s easy to stay excited in this field – new opportunities to instigate innovation arise every day. As we pack away our holiday decorations, we here at Hello Health are excited to embark on the journey of Health IT that lays before us in 2014. But before we look forward, let’s hit the highlights of what went on around the industry last year.


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Topics: Hello Health, health information technology, HIT, patient engagement, EHR, Meaningful use, Health IT solutions

Faster Product Development the Sign of an Innovative EHR Vendor

Posted by Barry Holleman on Mon, Nov 25, 2013 @ 10:05 AM

With the world of Health IT booming and hundreds of EHR vendors vying for attention, the prospect of choosing the perfect fit for a practice can seem daunting.  Many physicians have
reported jumping on board with an EHR only to later question whether or not the vendor they
are using is reliable.  Medical Economics recently posted an article noting that an EHR vendor's development cycle is a strong indicator of its financial health.

“Your company should be sending you information about updates and developments for the next 18-24 months,” says Derek Kosiorek, Principal Consultant for the Medical Group Management Association (MGMA) and certified EHR and healthcare technology professional.  “If not, their lack of innovation could be a red flag.”

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Topics: health information technology, Electronic health record, EHR development cycle, innovation

Patient Engagement: The Most Important Prescription of All

Posted by Jennifer McDuffee on Wed, Nov 13, 2013 @ 11:33 AM

Everyone’s talking about patient engagement these days.   Social media is buzzing with patient engagement hash tags and some are even proclaiming it as the “blockbuster drug of the century,” citing its positive effect on patient outcomes.

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Topics: patient engagement, primary care practice, patient portal, physician revenue, Patient Management, profitability

The Online Search for an EHR

Posted by Patrick Stevenson on Thu, Oct 10, 2013 @ 10:20 AM

If you are among the half of primary care doctors who have yet to purchase an EHR, you are feeling pressure to decide if an EHR is part of your practice’s future and which EHR is right for you and your patients. Because there are more than 365 EHR companies in existence, and I am sure you don’t want to spend each day looking at a different system, you will likely turn to the web. Just like in your personal life, you will most likely “Google it”. You are not alone; there are over 21,000 searches each month (and 250,000 each year) in the United States for EHR or Electronic Health Records, according to Google Adwords.

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Topics: EHR, small physician practice, EHR vendor selection, Google, Internet

A Tribute to National Health IT Week

Posted by Barry Holleman on Fri, Oct 04, 2013 @ 05:14 PM

As organizations across the country joined together to celebrate information
technology and the incredible impact it is having on our health care system, National Health IT Week gave us the opportunity to stop and consider the many ways that  increased adoption of health IT has enabled a more efficient U.S. healthcare system.

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Topics: Hello Health, health information technology, HIT

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