Hello Health Blog

Ali Dufour

Ali Dufour is the Director of Research and Development at Hello Health, the revenue generating EHR platform for primary care practices supporting practice vitality through patient engagement and electronic medical revenue.
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Recent Posts

Safety First, In Matters of Health IT

Posted by Ali Dufour on Mon, Jan 14, 2013 @ 06:07 PM

Cooperation between software companies and physicians was urged by the Obama administration before the close of the year in an attempt to ensure protection of patients from faulty electronic records.  While the administration did not call for a federal regulation to report electronic mistakes, the Department of Health and Human Services (HHS) is taking the issue of patient safety seriously and is calling on the private sector to take action as well.  To ensure a culture of safety, the government, health IT industry, patient safety organizations and health care providers must share responsibility in the protection of patients.

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Topics: HIT, EHR, Patient safety

Using Health Information Technology to Promote Patient Engagement

Posted by Ali Dufour on Wed, Aug 29, 2012 @ 09:07 AM

At the HIMSS (Health Information Management Systems Society) conference in February, I attended the eCollaboration Forum, which explores collaborative platforms as foundations for a transformation to Accountable Care. One of the sessions was headed by a panel of doctors advocating a change in the overall healthcare delivery process, including a shifting focus away from institutions and toward consumers and ePatients. You could feel the passion and commitment of each member of the panel as they described their day-to-day encounters with their patients. Panelists discussed several reasons why the move toward patient engagement is slow to come in the industry, but many of the reasons related to health information technology vendors (or, as the panelists put it, “the people from the dark side.”) Panelists cited an unwillingness of vendors to change, bloated and dysfunctional companies, a misunderstanding of providers’ situation and/or needs, and plain old lack of innovation as some of the main disconnects between vendors and the users of health information systems.  The discussion was a wake-up call for me. I was appalled to see the inherent disconnect between the vendors and users of the products we create, and the realization caused me to think about my unique role in the healthcare IT ecosystem.

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Topics: Hello Health, patient engagement, Electronic health record, Health IT solutions, accountable care

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