Hello Health Blog

Nat Findlay

Nat Findlay is the Founder and CEO of Hello Health, the EHR that offers tools to promote profitability for today’s independent medical practice.
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Recent Posts

Every penny counts

Posted by Nat Findlay on Wed, Feb 25, 2015 @ 10:49 AM


Connie Carnes of Hello Health Medical Billing Services talks about Hello Health’s unique integrated billing services.

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Topics: doctor revenue, revenue cycle management, medical practice management

Beyond the In Office Visit: The Benefits of Patient Portals

Posted by Nat Findlay on Wed, Mar 19, 2014 @ 10:46 AM

Do you remember the last time you used a phone book? I mean the actual printed phone book supplied by the phone company. And when I say “phone company” I mean the one that provides hardwired telephone service to your home, not the company that sells the device you keep at hand all day every day; the one that’s so much more than a “telephone,” the one that provides immediate access to anything you might need to know, directions to anywhere you might want to go, and any item you might want to purchase.

It’s probably been quite a while since you let your fingers do the walking the old-fashioned way. It’s not just that technology has changed. We’ve changed. And, by far, the biggest changes that have occurred have to do with our expectations around access and connection. If you’re even moderately Internet savvy, you probably find it annoying if, say, you can’t pay a bill online, or if your favorite store won’t let you return an item the way you bought it. “Why can’t this just be EASY?” consumers lament. Now, have we really become so spoiled and impatient that we can’t do something the old-fashioned way? No. We just expect these things to be efficient these days, because we know they can be. We’ve been using communication technology to make all sorts of experiences steadily more efficient for years. And, anyway, I’d argue that what people – especially patients – want isn’t all that “new-fashioned,” but is, in fact, the opposite. They expect to feel less like a faceless number in a bloated system and have more personalized interactions.

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Topics: patient engagement, EHR, patient portal, Telemedicine

Free EHRs: Where Does the Data Go?

Posted by Nat Findlay on Tue, Feb 11, 2014 @ 09:51 AM

Nat_Findlay-CEO-Hello_HealthA number of myths have been circulated this past year about cloud-based EHR (electronic health records) systems — especially free cloud-based systems like Hello Health’s. Supposedly, there are hidden costs involved. And, it’s been claimed, these systems may have conflict-of-interest ties to the data that they disseminate.

It is claimed that physicians using free systems ask their patients to pay a fee to get special, preferred-access “concierge model” services from them that allegedly are unavailable to patients who don’t pay such fees. Because the systems are free for participating physicians, the implication is that this is a disreputable arrangement.

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Topics: health information technology, Electronic health record, free, cloud-based EHRs, big data in health care

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