Hello Health Blog

Electronic Health Returns

Posted by Stephen Armstrong on Fri, May 31, 2013 @ 02:36 PM

An interesting study on the return on investment from implementing an electronic health record
 (EHR) appears In the March 2013 issue of Health Affairs. Based on survey data from 49 community practices that participated in the Massachusetts eHealth Collaborative, the authors found that the average physician has lost $43,743 over five years with just 27 percent of practices achieving a positive ROI. Among practices with 1-5 physicians, the average loss was even higher at over $50,000. The findings are based on the purchase of various commercial EHR systems but none were Hello Health.

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Primary Care Doctor 2.0: A New Look at a Long-Standing Profession

Posted by Patrick Stevenson on Tue, May 21, 2013 @ 09:21 AM

The world of the primary care doctor has been rapidly changing and will continue to do so over
the coming years. Insurance concerns, higher patient expectations about care, an expansion in services provided and a decline in reimbursements are all prompting the need for primary care physicians to find new ways to stay successful and grow their practices as a result. Being a primary care doctor is not easy and I applaud those who follow their calling in the face of these and other health care challenges.

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Topics: patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, independent primary care, electronic medical record, PHR, new revenue, electronic medical records, electronic health revenue

Diversity in Health Information Technology

Posted by Stephen Armstrong on Thu, May 16, 2013 @ 09:30 AM

Diversity in health information technology (HIT) often gets a bad name. In the electronic
health record (EHR) space, it comes up in the context of too many vendors, too many solutions, too many versions, too many silos, too much work to figure it all out. While certainly the metrics are what they are and there is no disputing the plethora of EMRs in the market, but how many are truly different?

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Topics: Hello Health, health information technology, EHR, Electronic health record

Hello Health Version 6.0 Coming Soon!

Posted by Martin Pierre Roy on Fri, May 10, 2013 @ 09:24 AM

Let’s get ready to roll out! On Monday, May 13, Hello Health will introduce Version 6.0, featuring multiple updates and enhancements to its robust electronic health record (EHR) and patient portal. What’s new? Highlights include:

  • Revamped Scheduling area, including: faster performance; schedule availabilities that can be hidden from patients; and improved filtering options
  • Improved Patient Card allowing quick printing and editing of patient demographics
  • Updated Document Reviewer for faster review and signature of new documents
  • New Prescription enhancements including group layout, batch renewal and access to drug monograph
  • Improved Clinical Summary export functionality including an electronic signature for finished visits and patient prescription instructions
  • Additional enhancements:
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Topics: Hello Health, EMR, patient portal, free EHR, PHR, Health IT solutions, EHR development cycle, medical practice management

The Independent Practice: One Doctor’s Journey To Success

Posted by Cassi Villanueva on Tue, May 07, 2013 @ 04:25 PM

Welcome to “Tuesday Testimonials,” our new monthly blog series that gives a glimpse into a user’s experience with the Hello Health EHR. In this month’s post, user Jeff Gladd discusses how the Hello Health platform helps him run his integrative medicine practice. 

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Topics: Hello Health, Dr. Jeff Gladd, integrative medicine

Examining Health IT Amidst the Boston Tragedy

Posted by Steven Ferguson on Thu, May 02, 2013 @ 10:16 AM

Two weeks ago the city of Boston stood still as its officials and medical professionals
scrambled fearlessly to cope with the aftermath of the horror that ensued at one of the nation’s most prestigious marathons. My thoughts turned immediately to the people and families who were affected by the tragedy, and most especially to one of my co-workers who was visiting Boston at the time.  Thanks to social media we were quickly assured that one of our marketing colleagues was safe and we were able to breathe a short sigh of relief. Our thoughts and sympathies go out to all of those who were not so fortunate.

As a Health IT professional, I’m always curious about the responses in tragedies like this. I envision the complete chaos of a hospital that is being flooded with injured victims and the medical staff furiously working to preserve and protect the lives of so many innocent people. In an age of EHRs, I find hope that many of the patients being treated will be able to provide their physicians with immediate access to their medical records. I watch the news and hope that amidst the confusion and pain that is spreading through the city that the lengths that Health IT has traveled will somehow manage to spread a light over the otherwise dismal situation.

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Topics: health information technology, Boston Strong

The Quest for the Perfect EMR

Posted by Patrick Stevenson on Tue, Apr 23, 2013 @ 04:19 PM

At Hello Health we invest a large amount of time speaking with primary care doctors about their plans for implementing an electronic medical record (EMR) and what they are looking for in a system. This valuable feedback helps us tailor the Hello Health platform to exceed the expectations of our customers. Most physicians are looking for the “perfect EMR”. The search can be frustrating when there really can’t be a perfect EMR for everyone and nearly every EMR comes with a significant price tag.

Physicians need to put a stronger emphasis on finding the right EMR for their practice. It should cover the needs of the office, their daily work and their interactions with patients. After they find the system, or the few systems that fit their needs, the next step is to narrow down their options based on price and costs associated with the EMR.

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Topics: Hello Health, patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, Patient Management, free EHR, free EMR, electronic medical record, PHR, electronic medical records, online appointment scheduling

ICD-10 and the Revenue Connection: Is Your Practice Ready?

Posted by Jennifer McDuffee on Thu, Apr 18, 2013 @ 04:10 PM

The ICD-10 transition is imminent, yet
Friday’s report from the Workgroup for Electronic Data Interchange (WEDI) found that provider readiness for ICD-10 in advance of the Oct. 2014 deadline looks grim.

More than two fifths of health care provider respondents to WEDI’s Feb. 2013 survey indicated they did not know when they would complete their impact assessment and business changes. But it is not just providers. Payers and vendors are also falling behind in readiness for what may be one of the most widespread changes to the healthcare system in decades.

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Topics: ICD-10, Netspective Communications, revenue cycle management, CMS

From Data Liquidity to Financial Liquidity

Posted by Stephen Armstrong on Tue, Apr 09, 2013 @ 03:34 PM


We are on a steep trajectory of electronic health record (EHR) adoption. From first generation systems, to stage 1 and more recently stage 2 Meaningful Use capabilities and certifications, electronic health records are growing up. Collectively, vendors have built what was initially asked – individual systems to manage the information needs of the clinical enterprise, whether a solo practice or a network of facilities. As critical mass is being achieved in terms of EHR market penetration, an increasing share of our focus is now on the exchange of information between what has become in some cases, electronic health information silos. Data liquidity – or being able to extract your data and share it to support the continuum of care is another entry in our growing HIT lexicon. It is not only logical but a Meaningful Use requirement.

But the definition of liquidity can and should extend beyond data.

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Topics: Electronic health record, Meaningful use, health information exchange, electronic health revenue

Electronic Health Revenue: The Superhero of Health IT

Posted by Steven Ferguson on Tue, Mar 26, 2013 @ 11:40 AM

A recent RAND study showed that the implementation of health information technology (HIT) has affected neither a reduction in the cost nor an improvement in the quality of healthcare.  As soon as the results were released, Twitter, Facebook and practically every Health IT magazine and website lit up with exasperated buzz and chatter about the surprising reveal.  Weren’t EHRs supposed to swoop in and save the physician’s practice without fault – oh, and perhaps hand out individually wrapped mints as the patients leave?  Health IT has been boasted as the hero that has come back to avenge a broken health care system.  Why then, hasn’t it been saved?

While many people, including the authors of the RAND study, believe that Health IT will eventually achieve these goals, others aren’t so convinced.  There is a concern that while well- designed HIT systems will definitely help physicians run their business more efficiently, they won’t necessarily bring about a reduction in the cost of healthcare or drastically improve the quality of care.  Some doctors, like Hayward Zwerling, M.D., are calling for a time-out of sorts.  They are asking the government to stop pushing more Meaningful Use incentives and focus on finding out if what is already in place is working.  Zwerling, who runs a solo, private practice, was the creator of one of the older EMRs and believes in the many benefits that Health IT provides.  All he asks is that we focus on what we see as a direct result of adopting the right EHR and not sing its praises for something it hasn’t yet accomplished. 

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Topics: health information technology, EHR, electronic health revenue, RAND study, superhero

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