Hello Health Blog

The Patient Engagement Pyramid

Posted by Stephen Armstrong on Fri, Aug 08, 2014 @ 04:30 PM

This blog post was originally published in 2012. Two years later, patient engagement is even more in focus as patient portals are launched in response to Meaningful Use requirements and as the opportunities for population health management are pursued through coordinated care delivery. As part of The American Academy of Ambulatory Care Nursing's curriculum on Care Coordination and Transition Management, there is an excellent discussion on Population Health Management. The concept of a Patient Engagement Pyramid is referenced in this content. For those interested in ordering the AAACN materials, please visit http://www.aaacn.org/practice-resources/cctm

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Topics: patient engagement, EHR, EMR, Electronic health record, Patient Management, PHR, Meaningful use, patient self-management

Read the Signs: It's time for a New EHR

Posted by Patrick Stevenson on Tue, Apr 29, 2014 @ 04:35 PM

As many of you might have noticed in the news lately, there has been a lot of talk about physicians and their satisfaction with electronic health records (EHRs). Numerous articles and surveys pop up every day discussing the overall happiness level of practices and providers who have implemented an EHR in their office. Obviously, it’s a rich topic. In fact, I recently came across a blog post about the “7 signs it’s time to switch EHRs.” http://www.physicianspractice.com/blog/seven-signs-its-time-switch-ehrs. I think those are great points, and I want to explain why Hello Health might be your best option if you are switching. And, if you don’t currently have an EHR, this might help you make the right decision the first time.

Hello_Health_s-7-Timely_Wins
 

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Topics: EHR, EMR, Electronic health record, EHR vendor selection, free EHR, free EMR, electronic medical record, electronic health record implementation, free, cloud-based EHRs

Beyond the In Office Visit: The Benefits of Patient Portals

Posted by Nat Findlay on Wed, Mar 19, 2014 @ 10:46 AM

Do you remember the last time you used a phone book? I mean the actual printed phone book supplied by the phone company. And when I say “phone company” I mean the one that provides hardwired telephone service to your home, not the company that sells the device you keep at hand all day every day; the one that’s so much more than a “telephone,” the one that provides immediate access to anything you might need to know, directions to anywhere you might want to go, and any item you might want to purchase.

It’s probably been quite a while since you let your fingers do the walking the old-fashioned way. It’s not just that technology has changed. We’ve changed. And, by far, the biggest changes that have occurred have to do with our expectations around access and connection. If you’re even moderately Internet savvy, you probably find it annoying if, say, you can’t pay a bill online, or if your favorite store won’t let you return an item the way you bought it. “Why can’t this just be EASY?” consumers lament. Now, have we really become so spoiled and impatient that we can’t do something the old-fashioned way? No. We just expect these things to be efficient these days, because we know they can be. We’ve been using communication technology to make all sorts of experiences steadily more efficient for years. And, anyway, I’d argue that what people – especially patients – want isn’t all that “new-fashioned,” but is, in fact, the opposite. They expect to feel less like a faceless number in a bloated system and have more personalized interactions.

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Topics: patient engagement, EHR, patient portal, Telemedicine

Hello Health and HIT: Looking back, looking forward

Posted by Barry Holleman on Tue, Jan 07, 2014 @ 02:59 PM

What a year 2013 turned out to be! The Hello Health development team released EIGHT platform updates over the course of the year, each in response to the feedback and needs of our customers. Hello Health’s interactive relationship with our users makes it possible for us to achieve this continuous improvement. It’s easy to stay excited in this field – new opportunities to instigate innovation arise every day. As we pack away our holiday decorations, we here at Hello Health are excited to embark on the journey of Health IT that lays before us in 2014. But before we look forward, let’s hit the highlights of what went on around the industry last year.


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Topics: Hello Health, health information technology, HIT, patient engagement, EHR, Meaningful use, Health IT solutions

The Online Search for an EHR

Posted by Patrick Stevenson on Thu, Oct 10, 2013 @ 10:20 AM

If you are among the half of primary care doctors who have yet to purchase an EHR, you are feeling pressure to decide if an EHR is part of your practice’s future and which EHR is right for you and your patients. Because there are more than 365 EHR companies in existence, and I am sure you don’t want to spend each day looking at a different system, you will likely turn to the web. Just like in your personal life, you will most likely “Google it”. You are not alone; there are over 21,000 searches each month (and 250,000 each year) in the United States for EHR or Electronic Health Records, according to Google Adwords.

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Topics: EHR, small physician practice, EHR vendor selection, Google, Internet

Five Tips for Successful EHR Implementation

Posted by Jennifer McDuffee on Wed, Jun 05, 2013 @ 12:54 PM

Transitioning to a new electronic health record (EHR) system can be daunting for medical practices. But by leveraging proper training, practices can avoid setbacks and implement a new EHR successfully.

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Topics: EHR, medical practice management, electronic health record implementation

Primary Care Doctor 2.0: A New Look at a Long-Standing Profession

Posted by Patrick Stevenson on Tue, May 21, 2013 @ 09:21 AM

The world of the primary care doctor has been rapidly changing and will continue to do so over
the coming years. Insurance concerns, higher patient expectations about care, an expansion in services provided and a decline in reimbursements are all prompting the need for primary care physicians to find new ways to stay successful and grow their practices as a result. Being a primary care doctor is not easy and I applaud those who follow their calling in the face of these and other health care challenges.

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Topics: patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, independent primary care, electronic medical record, PHR, new revenue, electronic medical records, electronic health revenue

Diversity in Health Information Technology

Posted by Stephen Armstrong on Thu, May 16, 2013 @ 09:30 AM

Diversity in health information technology (HIT) often gets a bad name. In the electronic
health record (EHR) space, it comes up in the context of too many vendors, too many solutions, too many versions, too many silos, too much work to figure it all out. While certainly the metrics are what they are and there is no disputing the plethora of EMRs in the market, but how many are truly different?

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Topics: Hello Health, health information technology, EHR, Electronic health record

The Quest for the Perfect EMR

Posted by Patrick Stevenson on Tue, Apr 23, 2013 @ 04:19 PM

At Hello Health we invest a large amount of time speaking with primary care doctors about their plans for implementing an electronic medical record (EMR) and what they are looking for in a system. This valuable feedback helps us tailor the Hello Health platform to exceed the expectations of our customers. Most physicians are looking for the “perfect EMR”. The search can be frustrating when there really can’t be a perfect EMR for everyone and nearly every EMR comes with a significant price tag.

Physicians need to put a stronger emphasis on finding the right EMR for their practice. It should cover the needs of the office, their daily work and their interactions with patients. After they find the system, or the few systems that fit their needs, the next step is to narrow down their options based on price and costs associated with the EMR.

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Topics: Hello Health, patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, Patient Management, free EHR, free EMR, electronic medical record, PHR, electronic medical records, online appointment scheduling

Electronic Health Revenue: The Superhero of Health IT

Posted by Steven Ferguson on Tue, Mar 26, 2013 @ 11:40 AM

A recent RAND study showed that the implementation of health information technology (HIT) has affected neither a reduction in the cost nor an improvement in the quality of healthcare.  As soon as the results were released, Twitter, Facebook and practically every Health IT magazine and website lit up with exasperated buzz and chatter about the surprising reveal.  Weren’t EHRs supposed to swoop in and save the physician’s practice without fault – oh, and perhaps hand out individually wrapped mints as the patients leave?  Health IT has been boasted as the hero that has come back to avenge a broken health care system.  Why then, hasn’t it been saved?

While many people, including the authors of the RAND study, believe that Health IT will eventually achieve these goals, others aren’t so convinced.  There is a concern that while well- designed HIT systems will definitely help physicians run their business more efficiently, they won’t necessarily bring about a reduction in the cost of healthcare or drastically improve the quality of care.  Some doctors, like Hayward Zwerling, M.D., are calling for a time-out of sorts.  They are asking the government to stop pushing more Meaningful Use incentives and focus on finding out if what is already in place is working.  Zwerling, who runs a solo, private practice, was the creator of one of the older EMRs and believes in the many benefits that Health IT provides.  All he asks is that we focus on what we see as a direct result of adopting the right EHR and not sing its praises for something it hasn’t yet accomplished. 

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Topics: health information technology, EHR, electronic health revenue, RAND study, superhero

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