Hello Health Blog

Experience is not Patient Engagement: Designing to Satisfy Needs, Not Rules

Posted by Steven Ferguson on Tue, Dec 11, 2012 @ 10:49 AM

Michael Schrage, well-known author, MIT professor and Harvard Business Review writer, posted a compelling blog at HBR on the difference between user experience and user engagement.

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Topics: patient engagement, EHR, meaningful use incentive, Meaningful use

Looking Beyond Meaningful Use for New Sources of Revenue

Posted by Steven Ferguson on Thu, Oct 25, 2012 @ 08:46 AM

If you are like most physicians, you grapple with the challenge of turning a profit while providing outstanding patient care  -- and not burning yourself out in the process.  This is not a new story, and certainly has garnered its share of attention from the health care community, government and the media (The Wall Street Journal covered the topic in an eye-opening and illustrious article earlier this year). 

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Topics: primary care practice, physician revenue, meaningful use incentive

Meaningful Practice, not just Meaningful Use

Posted by Steven Ferguson on Mon, Aug 27, 2012 @ 10:38 AM

For a couple of years now, the primary care sector has been particularly focused on Meaningful Use. I recently posted about the impact of the Supreme Court decision on the ACA, and how John Loonsk, M.D. of CGI General commented that we need to look beyond the narrow view of EHRs optimized for Meaningful Use incentives to consider the broader opportunities for technology to transform the experience of care.

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Topics: Hello Health, primary care practice, meaningful use incentive, Meaningful use, Affordable Care Act

The Affordable Care Act and your EHR

Posted by Steven Ferguson on Fri, Jul 06, 2012 @ 09:32 AM

Last week’s landmark decision from the Supreme Court clears the way for full implementation of the 906-page healthcare reform law. Know anyone that read it from cover to cover? I didn’t think so. No worries - basically, the law establishes insurance exchanges in each state, prohibits insurance companies from discriminating against the sick, and requires nearly all Americans to prove that they carry health insurance starting in 2014.

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Topics: primary care practice, Electronic health record, meaningful use incentive, small physician practice, free EHR, free EMR, independent primary care, electronic medical record, independent primary care practice, small independent primary care practice, independent physician practice, Meaningful use, accountable care, Affordable Care Act, HITECH

Investing in Electronic Health Records? Think Meta-ROI.

Posted by Stephen Armstrong on Wed, Jun 27, 2012 @ 04:03 PM

The traditional way of thinking about your technology Return on Investment (ROI) is in strictly financial terms: Take the cost of a technology investment and attempt to quantify the financial benefits as a percentage of the cost. Match the cost and you’ve broken even. Generate a financial return greater than the cost and you’re dollars ahead.

But let’s face it. Much of the time, the costs included in a ROI don’t fully reflect the total cost of ownership: the initial purchase cost, training, implementation, support, upgrades, and maintaining regulatory compliance—to name just a few. 

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Topics: primary care practice, EHR, EMR, Electronic health record, physician revenue, meaningful use incentive, small physician practice, free EHR, free EMR, independent primary care, electronic medical record, independent primary care practice, small independent primary care practice, independent physician practice, PHR, Meaningful use

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