Hello Health Blog

The Patient Engagement Pyramid

Posted by Stephen Armstrong on Fri, Aug 08, 2014 @ 04:30 PM

This blog post was originally published in 2012. Two years later, patient engagement is even more in focus as patient portals are launched in response to Meaningful Use requirements and as the opportunities for population health management are pursued through coordinated care delivery. As part of The American Academy of Ambulatory Care Nursing's curriculum on Care Coordination and Transition Management, there is an excellent discussion on Population Health Management. The concept of a Patient Engagement Pyramid is referenced in this content. For those interested in ordering the AAACN materials, please visit http://www.aaacn.org/practice-resources/cctm

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Topics: patient engagement, EHR, EMR, Electronic health record, Patient Management, PHR, Meaningful use, patient self-management

Telemedicine Improves Patient Access and Satisfaction

Posted by Barry Holleman on Fri, May 09, 2014 @ 10:34 AM

I heard an interesting story this week on National Public Radio about the ways North Carolina is dealing with an alarming lack of available psychiatrists for patients in rural areas. This comes at a time where ER visits for mental health reasons are increasing. North Carolina has responded by increasing the use of telehealth technology, namely videoconferencing, for psychiatric patient consultations in areas without psychiatrists, and finding that the program is working well. While the details of this story are a little outside our Hello Health wheelhouse, I was still happy to hear that video visits are being so widely appreciated for their many benefits.

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Topics: patient engagement, Telemedicine, Psychiatry

Beyond the In Office Visit: The Benefits of Patient Portals

Posted by Nat Findlay on Wed, Mar 19, 2014 @ 10:46 AM

Do you remember the last time you used a phone book? I mean the actual printed phone book supplied by the phone company. And when I say “phone company” I mean the one that provides hardwired telephone service to your home, not the company that sells the device you keep at hand all day every day; the one that’s so much more than a “telephone,” the one that provides immediate access to anything you might need to know, directions to anywhere you might want to go, and any item you might want to purchase.

It’s probably been quite a while since you let your fingers do the walking the old-fashioned way. It’s not just that technology has changed. We’ve changed. And, by far, the biggest changes that have occurred have to do with our expectations around access and connection. If you’re even moderately Internet savvy, you probably find it annoying if, say, you can’t pay a bill online, or if your favorite store won’t let you return an item the way you bought it. “Why can’t this just be EASY?” consumers lament. Now, have we really become so spoiled and impatient that we can’t do something the old-fashioned way? No. We just expect these things to be efficient these days, because we know they can be. We’ve been using communication technology to make all sorts of experiences steadily more efficient for years. And, anyway, I’d argue that what people – especially patients – want isn’t all that “new-fashioned,” but is, in fact, the opposite. They expect to feel less like a faceless number in a bloated system and have more personalized interactions.

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Topics: patient engagement, EHR, patient portal, Telemedicine

Hello Health and HIT: Looking back, looking forward

Posted by Barry Holleman on Tue, Jan 07, 2014 @ 02:59 PM

What a year 2013 turned out to be! The Hello Health development team released EIGHT platform updates over the course of the year, each in response to the feedback and needs of our customers. Hello Health’s interactive relationship with our users makes it possible for us to achieve this continuous improvement. It’s easy to stay excited in this field – new opportunities to instigate innovation arise every day. As we pack away our holiday decorations, we here at Hello Health are excited to embark on the journey of Health IT that lays before us in 2014. But before we look forward, let’s hit the highlights of what went on around the industry last year.


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Topics: Hello Health, health information technology, HIT, patient engagement, EHR, Meaningful use, Health IT solutions

Patient Engagement: The Most Important Prescription of All

Posted by Jennifer McDuffee on Wed, Nov 13, 2013 @ 11:33 AM

Everyone’s talking about patient engagement these days.   Social media is buzzing with patient engagement hash tags and some are even proclaiming it as the “blockbuster drug of the century,” citing its positive effect on patient outcomes.

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Topics: patient engagement, primary care practice, patient portal, physician revenue, Patient Management, profitability

Primary Care Doctor 2.0: A New Look at a Long-Standing Profession

Posted by Patrick Stevenson on Tue, May 21, 2013 @ 09:21 AM

The world of the primary care doctor has been rapidly changing and will continue to do so over
the coming years. Insurance concerns, higher patient expectations about care, an expansion in services provided and a decline in reimbursements are all prompting the need for primary care physicians to find new ways to stay successful and grow their practices as a result. Being a primary care doctor is not easy and I applaud those who follow their calling in the face of these and other health care challenges.

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Topics: patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, independent primary care, electronic medical record, PHR, new revenue, electronic medical records, electronic health revenue

The Quest for the Perfect EMR

Posted by Patrick Stevenson on Tue, Apr 23, 2013 @ 04:19 PM

At Hello Health we invest a large amount of time speaking with primary care doctors about their plans for implementing an electronic medical record (EMR) and what they are looking for in a system. This valuable feedback helps us tailor the Hello Health platform to exceed the expectations of our customers. Most physicians are looking for the “perfect EMR”. The search can be frustrating when there really can’t be a perfect EMR for everyone and nearly every EMR comes with a significant price tag.

Physicians need to put a stronger emphasis on finding the right EMR for their practice. It should cover the needs of the office, their daily work and their interactions with patients. After they find the system, or the few systems that fit their needs, the next step is to narrow down their options based on price and costs associated with the EMR.

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Topics: Hello Health, patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, Patient Management, free EHR, free EMR, electronic medical record, PHR, electronic medical records, online appointment scheduling

Fifty Shades of Health IT

Posted by Cassi Villanueva on Mon, Feb 25, 2013 @ 09:23 AM


The ping goes off right as she grabs the door handle to leave her office.  It’s been a long day and she’s  meeting a friend for dinner in an hour.  She knows that she should turn the knob and keep walking, but the thought of a message sitting there unread is simply unbearable.  Without looking, she knows who the e-mail is from.  Once upon a time she used to scribble her notes to him in a hurry.  Paper in palm, pen moving quickly between her fingers, she always wondered if he took her written words seriously.  These days, she feels like a lot of the guess work has been taken out of the equation.  Now that most of their correspondence is electronic, she has become used to a response that assures her that he is listening.  Their days of meeting in person have become scarce.  The time he would steal away from work and home to see her was putting a strain on his life.  This new way of communicating has been significantly beneficial to them.  They are able to stay in touch and reach each other when necessary and their relationship, if anything, has improved. 

They are both incredibly thankful for the electronic health record (EHR).

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Topics: health information technology, patient engagement, Electronic health record, Fifty Shades

EHRs: A Holistic Platform for Holistic Care

Posted by Stephen Armstrong on Thu, Feb 07, 2013 @ 10:59 AM


As the Hello Health team works increasingly with integrative medicine practices, it strikes me how many observers of electronic health records in ambulatory care neglect to consider the fit with this important and growing segment.

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Topics: Hello Health, patient engagement, EHR, Electronic health record, integrative medicine, holistic medicine

Patient Portals are a Natural Outlet for Online Health Care Consumers

Posted by Colleen Edwards on Mon, Dec 17, 2012 @ 01:12 PM


Every doctor has been there.  Standing next to a patient, discussing their condition, when suddenly you realize that they have no idea what you are talking about.  You take out your pen, scribble a few notes on a piece of paper, and try to help your patient visualize the information you are trying to convey.  In return you may get a quick nod of understanding or rather a confused look that begs you to explain one more time what is going on. It’s a regular occurrence in the life of a primary care physician, but could that be changing?

Health IT has exploded throughout the medical world the last few years.  Once, terms like electronic health records and patient portals sparked a level of curiosity.  Now, EHRs are part of our vernacular.  Physicians have jumped on the automation bandwagon to increase efficiency in managing their practices and to encourage patient engagement.  While going electronic was once considered a risk, it is now considered the norm for many independent physician practices.  Doctors, however, aren’t the only ones benefiting from the ease of accessing health information at the touch of a finger.

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Topics: health information technology, patient engagement, patient portal, e-Patient

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