Hello Health Blog

The Patient Engagement Pyramid

Posted by Stephen Armstrong on Fri, Aug 08, 2014 @ 04:30 PM

This blog post was originally published in 2012. Two years later, patient engagement is even more in focus as patient portals are launched in response to Meaningful Use requirements and as the opportunities for population health management are pursued through coordinated care delivery. As part of The American Academy of Ambulatory Care Nursing's curriculum on Care Coordination and Transition Management, there is an excellent discussion on Population Health Management. The concept of a Patient Engagement Pyramid is referenced in this content. For those interested in ordering the AAACN materials, please visit http://www.aaacn.org/practice-resources/cctm

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Topics: patient engagement, EHR, EMR, Electronic health record, Patient Management, PHR, Meaningful use, patient self-management

Primary Care Doctor 2.0: A New Look at a Long-Standing Profession

Posted by Patrick Stevenson on Tue, May 21, 2013 @ 09:21 AM

The world of the primary care doctor has been rapidly changing and will continue to do so over
the coming years. Insurance concerns, higher patient expectations about care, an expansion in services provided and a decline in reimbursements are all prompting the need for primary care physicians to find new ways to stay successful and grow their practices as a result. Being a primary care doctor is not easy and I applaud those who follow their calling in the face of these and other health care challenges.

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Topics: patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, independent primary care, electronic medical record, PHR, new revenue, electronic medical records, electronic health revenue

Hello Health Version 6.0 Coming Soon!

Posted by Martin Pierre Roy on Fri, May 10, 2013 @ 09:24 AM

Let’s get ready to roll out! On Monday, May 13, Hello Health will introduce Version 6.0, featuring multiple updates and enhancements to its robust electronic health record (EHR) and patient portal. What’s new? Highlights include:

  • Revamped Scheduling area, including: faster performance; schedule availabilities that can be hidden from patients; and improved filtering options
  • Improved Patient Card allowing quick printing and editing of patient demographics
  • Updated Document Reviewer for faster review and signature of new documents
  • New Prescription enhancements including group layout, batch renewal and access to drug monograph
  • Improved Clinical Summary export functionality including an electronic signature for finished visits and patient prescription instructions
  • Additional enhancements:
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Topics: Hello Health, EMR, patient portal, free EHR, PHR, Health IT solutions, EHR development cycle, medical practice management

The Quest for the Perfect EMR

Posted by Patrick Stevenson on Tue, Apr 23, 2013 @ 04:19 PM

At Hello Health we invest a large amount of time speaking with primary care doctors about their plans for implementing an electronic medical record (EMR) and what they are looking for in a system. This valuable feedback helps us tailor the Hello Health platform to exceed the expectations of our customers. Most physicians are looking for the “perfect EMR”. The search can be frustrating when there really can’t be a perfect EMR for everyone and nearly every EMR comes with a significant price tag.

Physicians need to put a stronger emphasis on finding the right EMR for their practice. It should cover the needs of the office, their daily work and their interactions with patients. After they find the system, or the few systems that fit their needs, the next step is to narrow down their options based on price and costs associated with the EMR.

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Topics: Hello Health, patient engagement, primary care practice, EHR, EMR, patient portal, Electronic health record, Patient Management, free EHR, free EMR, electronic medical record, PHR, electronic medical records, online appointment scheduling

What Patients Want: Patient Portals that are Truly Integrated

Posted by Steven Ferguson on Wed, Sep 26, 2012 @ 09:06 AM

Last year, Google Health, a cloud-based Personal Health Record (PHR) was shut down, and Microsoft’s own PHR, Health Vault, has morphed from a consumer offering to a service offered to providers. And, in spite of the next phases of Meaningful Use requiring patient portals integrated into EHRs to increase engagement and improve outcomes (reference Sept. 24 Hello Health blog post), there has been a chorus of critics proclaiming the PHR dead in the water. Patients will never adopt it, no one will pay that close attention to their health, they say. They point to the limited adoption of all sorts of consumer-directed health tools, from fitness monitors to PHRs as evidence.

Yet, in August this year, Kaiser Permanente announced that almost two thirds of the 3 million members who had access to its PHR, My Health Manager, had not only signed on but were also using it, to the online tune of 1 million secure e-mails and 2.5 million lab test results per month. Sounds like successful adoption to me.

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Topics: EHR, patient portal, PHR, Meaningful use

Online Care is Part of the New Normal in Primary Care

Posted by Steven Ferguson on Wed, Jul 18, 2012 @ 11:57 AM

A recently released Accenture report focused on the interest of Americans in accessing health information online, including online consults. 82% want access to personal medical information online, 72% want to manage appointments online and 76% want to communicate with their doctors online. No surprises there, as noted by an editor at Fierce Healthcare who also remarked on the fact that 85% “still want” face-to-face time with their doctor.

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Topics: patient engagement, EHR, EMR, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, PHR, accountable care

Primary Care Independence

Posted by Stephen Armstrong on Tue, Jul 03, 2012 @ 11:47 AM

As we pause on July 4th to reflect on the spirit and sacrifice that created and sustains the independence of our great nation, the independence of the primary care practice is deserving of reflection and celebration as well.

Our nation’s primary care doctors are on the frontlines of our health care system caring for our families, young and old. They are our health care “home base” providing a continuity of care that can be measured in decades and not just in years. They help us navigate through complex chronic health issues and sometimes an equally complex health care system.

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Topics: patient engagement, primary care practice, Electronic health record, physician revenue, small physician practice, Patient Management, independent primary care, electronic medical record, independent primary care practice, small independent primary care practice, independent physician practice, PHR

Investing in Electronic Health Records? Think Meta-ROI.

Posted by Stephen Armstrong on Wed, Jun 27, 2012 @ 04:03 PM

The traditional way of thinking about your technology Return on Investment (ROI) is in strictly financial terms: Take the cost of a technology investment and attempt to quantify the financial benefits as a percentage of the cost. Match the cost and you’ve broken even. Generate a financial return greater than the cost and you’re dollars ahead.

But let’s face it. Much of the time, the costs included in a ROI don’t fully reflect the total cost of ownership: the initial purchase cost, training, implementation, support, upgrades, and maintaining regulatory compliance—to name just a few. 

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Topics: primary care practice, EHR, EMR, Electronic health record, physician revenue, meaningful use incentive, small physician practice, free EHR, free EMR, independent primary care, electronic medical record, independent primary care practice, small independent primary care practice, independent physician practice, PHR, Meaningful use

Is it Time to Say Goodbye to Outpatient Care?

Posted by Stephen Armstrong on Thu, Jun 21, 2012 @ 04:57 PM

outpatient [ˈoutˌpā sh ənt]

Labels can be very useful. They make our lives simpler, help us to compartmentalize, categorize, and make quick decisions. They can bring structure to our view of our world.

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Topics: patient engagement, EHR, Electronic health record, physician revenue, Patient Management, doctor revenue, free EHR, free EMR, PHR, patient self-management

The Patient Engagement ‘Nudge’

Posted by Steven Ferguson on Mon, Jun 18, 2012 @ 02:12 PM

One of the most influential management books of the last few years has been Nudge, by Richard Thaler and Cass Sunstein. Building on the canon of behavioral economics, the authors describe ways in which simple external “nudges” can positively (and negatively) influence individuals’ behavior, and ultimately lead to societal change.

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Topics: patient engagement, EHR, EMR, Electronic health record, Patient Management, PHR, patient self-management

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