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Standardizing Processes in Health Care: Taking Cues from the Cheesecake Factory

Posted by Steven Ferguson on Wed, Oct 03, 2012 @ 09:01 AM

Atul Gawande is at it again. The acclaimed health issues writer at the New Yorker, whose day job is as a general surgeon at Partners Health Care in Boston, wrote a provocative piece in the Aug.13 issue of the magazine. In it, he addresses what health care can learn from the standardized practices, processes and measuring at chain restaurants; in his case the Cheesecake Factory.

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Topics: primary care practice, coordinated care, Atul Gawande, Cheesecake Factory

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